Shipping policy

Shipping Policy

At L’Adresse Privée, every order is treated with meticulous care, reflecting our commitment to quiet elegance from the moment of selection to its arrival at your door.

1. Processing & Crafting

  • Timeframe: Orders are prepared and dispatched within 1–2 business days.

  • Quality Control: Each piece undergoes a final inspection and is carefully packed in our signature packaging to ensure it reaches its destination in pristine condition.

2. Delivery Windows & Global Reach

We ship to a curated selection of global destinations, including Europe, North America, the Middle East, and Oceania.

  • Estimated Delivery: 5 to 12 business days (depending on your location).

  • Partners: We partner with trusted international couriers to provide secure, tracked, and efficient transit.

  • Note: The total time from purchase to delivery includes both our internal processing and the courier's transit time.

3. Shipping Rates & Complimentary Service

Shipping fees are calculated dynamically at checkout based on your delivery region. To celebrate our global community, we offer Complimentary Shipping on all orders exceeding:

  • £75 GBP

  • $75 USD

  • €75 EUR

The final shipping method and exact cost will be displayed before you finalize your order.

4. Real-Time Tracking

The moment your parcel is dispatched, a confirmation email will be sent to you containing a tracking number and a direct link. This allows you to follow your order’s journey in real time, from our hands to yours.

5. Duties, Taxes & Customs

  • UK & EU: For orders within the United Kingdom and the European Union, applicable taxes are included at checkout.

  • International: For destinations outside the UK or EU, your order may be subject to local customs duties or import taxes. These charges are determined by your local government and are the sole responsibility of the recipient. We recommend contacting your local customs office for specific details.

6. Address Integrity

Precision is key. If you notice an error in your shipping address, please contact our concierge team at contact@ladresseprivee.com immediately. We can only implement address changes before the order has been dispatched.

7. Resolving Uncertainties

  • Delayed Parcels: While we strive for punctuality, international transit can occasionally face unforeseen delays. Please allow the full delivery window to pass before contacting us.

  • Lost Shipments: In the rare event of a lost parcel, L’Adresse Privée will work discreetly and efficiently with the carrier to resolve the issue and ensure your satisfaction.